Withdrawal from the contract
1. The Buyer, who is a Consumer within the meaning of the provisions of the Civil Code (Journal of Laws No. 16, item 93, as amended), has the right to withdraw from a contract concluded remotely, without giving a reason, within 14 days from the date of receipt of the goods.
2. For effective withdrawal from the agreement, mentioned in point 1 of this paragraph, it’s enough to submit a written declaration by the Buyer via e-mail or post, within the statutory term of 14 days from the moment of receiving the parcel. The template of the declaration includes Annex 1
3. The Buyer while withdrawing from the agreement is obliged to return the Product in the same condition along with the proof of purchase or its copy within 14 days from the moment of submitting the withdrawal.
4. The Seller guarantees the return of the Product price and shipping costs of the Product to the Buyer, no later than within 14 days to the bank account indicated by the Buyer or by postal order to the address indicated in the Order. The shipping costs of the returned Product are borne by the Buyer.
5. The condition for accepting the product is its unchanged state and original packaging. i.e. the product must be wrapped with stretch and packed in the original carton in which it was purchased. Upon acceptance of the return on warehouse, the shipment will be verified for damage. If, as a result of faulty packing of the item it was further destroyed and it will be confirmed by shipping damage report, the Client is not entitled to a refund for the goods.
Complaint.
1. The seller advises to check the parcel in the presence of a courier. In the event of damage to the exterior packaging, the client should refuse to accept the package and draw up a shipping damage report with the courier.
2. The complaint must be submitted in a written form and sent via e-mail reklamacje@standom.com.pl or by post to the Seller’s headquarters:
Standom Sp. z o.o.
M. Reja 16a Street, 50-354 Wrocław.
3. The complaint should include a detailed description of the product defect, the date of its occurrence and the Buyer’s request. Sending photos of doors with the defect may significantly shorten the waiting time for the complaint to be considered
4. Proof of purchase or a copy of it must be attached to the advertised product.
5.If it is found that the Product is faulty, the Client is obliged to immediately inform the Seller.
a)Minor differences caused by the user’s computer setting – in particular monitor – cannot be the basis for filing a complaint on a purchased Product.
b) The seller undertakes to respond to a complaint submitted by the Customer within 14 days and if that is not possible, to notify the complainant within this period of the reasons for the delay and expected date of considering the complaint.
c) If the complaint is granted by the Seller, the Seller upon agreeing on the term with the client, collects the goods in question on his own expense. Shipment of the goods at the expense of the seller may take place only if the complaint is accepted and only by the courier indicated and sent by the seller
d)Client is obliged to properly secure (packaging of the goods) for transportation in such a way that they are not subject to further damage. The condition for accepting the product is its unchanged state and original packaging. i.e. the product must be wrapped with stretch and packed in the original carton in which it was purchased. Upon acceptance of the return on warehouse, the shipment will be verified for damage. If, as a result of a faulty packed item it was further destroyed and it will be confirmed by the shipping damage report, the Client is not entitled to a refund for the goods
6. A prerequisite for considering a complaint remotely is providing a complete set of documentation, including:
a)A detailed description of damages, circumstances of their creation or noticing (e.g. upon receipt from the courier before, during or after assembly).
b)Shipping damage report drawn up with the courier on the date and time of delivery, if during its acceptance even the slightest damage of external packaging was recorded.
c)Scan or picture of proof of payment or giving its number.
d)A clear picture of the product in its entirety, after it has been unfolded or set up.
e)Clear picture of close-up on all damages, faulty elements or parts, causing the damages.
f)Client’s demands.
The set of documentation should be sent to reklamacje@standom.com.pl The process of considering the complaint will be launched after receiving all necessary documents. If they are missing, after the expiry of the deadline, the complaint process will be completed and the complaint itself will be rejected.