GENERAL PROVISIONS
1. Online shop is available at www.standom.com.plrun by a company Standom Sp. z o.o. ul. M.Reja 16a, 55-114 Wrocław, NIP: 898-19-86-452, REGON 930242080
2. This regulation applies to agreements concluded online www.standom.com.pl
3. Definitions:
a) Webshop – online webshop of the Seller is available on www.standom.com.pl
b) Terms and conditions – the following terms and conditions of webshop are mentioned in article 8 of the act of 18 July 2002 on the provision of services via electronic way (Journal of Laws No. 144, item 1204, as amended)
c) Seller – a company Standom Sp. z o.o. ul. M. Reja 16a, 50-354 Wrocław, NIP: 898-19-86-452, REGON 930242080
d) Buyer – a natural person with full legal capacity and in the cases provided by applicable law also a natural person with limited legal capacity, a legal person or organisational unit without legal personality who uses the services provided via electronic way by the Seller.
e) Order – the Buyer’s declaration of will, constituting an offer to conclude with the Buyer Product sales agreement
f) Sales Agreement – Product sales agreement within the understanding of the Civil Code (Journal of Laws No. 16, item 93, as amended), concluded via online shop in polish
g) Product – movable item available in online shop which is the item of the sales agreement between the Buyer and Seller
h) Basket – a virtual tool allowing Buyers to aggregate selected Products before their purchase or calculate their value. When selecting Products, Buyer may freely manage the basket content by adding subsequent Products to it or removing them from the Basket
i) Special offer – precisely defined in time price discount on selected products which are the subject of the sale agreement between the Buyer and the Seller
j) Proof of purchase – fiscal receipt, VAT invoice or other document confirming the purchase
K) Annex No1 – document attached to terms and conditions allowing to withdraw from the agreement, mentioned in section 6.
4. Services provided electronically by the Seller consist in enabling the conclusion of the Agreement by filling in the order form. Placing an order is equal to acceptance of terms and conditions.
5. Special offers are organised in online shop for selected products. The rules regarding special offers are set by the Seller, making them public on online shop.
6. The Seller’s announcements, advertisements, price lists and other information about Products given on online shop, in particular their description, technical parameters and prices constitute an invitation to conclude a contract within the meaning of art. 71 of the Civil Code of April 23, 1964. (Journal of Laws No. 16, item 93, as amended).
7. To successfully place an order on webshop www.standom.com.pl it’s necessary to have a computer with a min. 200MHz, 64MB RAM, a graphics card supporting resolutions of 800×600 and 256 colours and a web browser (Internet Explorer (version >= 6.0), Mozilla Firefox, Opera) as well as a keyboard or other pointing device enabling the correct completion of electronic forms
8. The provisions of the following Terms and Conditions are not meant to limit any of the Client’s rights, who is also a consumer within the meaning of the act of 23 April 1964 – Civil Code (Journal of Laws No. 16, item 93, as amended), vested on him under the mandatory provisions of law. If the provisions of the Terms and Conditions do not comply with the provisions mentioned above, the latter provisions shall apply.
2. ORDER PLACEMENT CONDITIONS
1. Client is obliged to use the Website in a manner consistent with applicable law, principles of social coexistence and morality, with respect for personal rights and the intellectual property rights of persons or third parties.
2. The Website sells both on the territory of the Republic of Poland and abroad.
3. Orders can be placed 7 days a week 24/7.
4. A prerequisite for the effective submission and execution of the Order referred to in this paragraph is adding the Product to the basket and filling out the form available on the Shop’s website by the Buyer and sending it to the Online Shop.
5. Orders mentioned in section 3 of this paragraph placed on business days after 4 pm on Saturday and Sunday and on bank holidays will be taken care of on the next business day.
6. Confirmation of submission and acceptance for undertaking the order will be sent to the Buyer by the Seller via e-mail.
7. Orders submitted for completion can only be cancelled by the Buyer until the moment of shipping. For this purpose, please contact with Seller via phone 71 322-95-20 or send an e-mail to the Seller on zamowienia@standom.com.pl
8. Order processing time (completion of the order and delivery to the buyer) is up to 5 business days. In the case of custom-made products, order undertaking time is agreed upon each time with the Buyer.
9. The Buyer is informed about the unavailability of the products, and therefore may agree to extend order undertaking time or cancel the ordered Product or the entire Order.
10. The Seller reserves the right to cancel the order, if the Buyer despite being requested didn’t complete the deficiencies required for an effective order completion within 3 days.
3. PAYMENTS
1. Prices given in the webshop are in Polish zloty and are gross prices (they include VAT).
2. A purchase document is attached to each Order.
3. The Buyer can choose one of the following payment methods for the goods purchased:
a) standard transfer, online transfer to the bank account of the Seller or by card*
b) payment on delivery.
4. The Buyer chooses the payment method when placing the Order.
5. If you choose the payment method mentioned in point 3 a) of this section, the goods are shipped when 100% of the payment is credited on the Seller’s bank account.
6. If the payment method mentioned in point 3 b) of this section is selected, Products are shipped immediately no later than after placing the order by the buyer (it refers to the situation in which the goods are available).
7. In the case of choosing the payment mentioned in point 3 a) of this section, if the Buyer doesn’t pay within 7 days from the date of order confirmation, the Seller is entitled to cancel the order informing the Buyer about this via e-mail or via phone.
8. The Seller reserves the right to change the prices of the Products. Orders placed before the entry into force of the changes referred to in the preceding sentence will be implemented on the terms applicable at the time of their submission.
9. The above provision doesn’t refer to Products covered by any form of promotion or sale if such products are out of stock. In this case, the Seller will immediately inform the Buyer about the products being out of stock, and the Buyer can purchase those products at the current price visible on the webshop or cancel the Order or its part.
* the operator of payment cards is PayPro SA Agent Rozliczeniowy, Kanclerska 15, 60-327 Poznań, entered into the Register of Entrepreneurs of the National Court Register kept by the District Court of Poznań Nowe Miasto and Wilda in Poznań, VIII Commercial Department of the National Court Register under the number KRS 0000347935, NIP 7792369887, Regon 301345068.
4. DELIVERY
1. The Buyer can select the following manners of the collection of ordered Products:
a) delivery of Products to the Purchaser address given while placing the Order by the courier company (DPD, Siódemka),
b) collection of the Products in the Seller’s warehouse on Zielna 1D, 55-200 Oława, Monday-Friday: 8:00 – 16:00
2. The delivery address is provided by the Buyer when placing the Order.
3. Delivery cost is borne by the Buyer.
4. Shipping costs are charged in accordance with the current price list and depend on the weight and dimensions of the shipment. The Buyer is informed about the shipping costs when placing the Order. We do not send parcels over 175 cm abroad.
5. The partner obliges to collect the shipped Product.
5. COMPLAINTS
1. The seller advises to check the parcel in the presence of a courier. In the event of damage to the exterior packaging, the client should refuse to accept the package and draw up a shipping damage report with the courier.
2. The complaint must be submitted in written form and sent via e-mail reklamacje@standom.com.pl or by post to the Seller’s headquarters:
Standom Sp. z o.o.
ul. M. Reja 16a, 50-354 Wrocław,
3. The complaint should include a detailed description of the product defect, the date of its occurrence and the Buyer’s request. Sending photos of doors with the defect may significantly shorten the waiting time for the complaint to be considered.
4. Proof of purchase or a copy of it must be attached to the advertised product.
5. If it is found that the Product is faulty, the Client is obliged to immediately inform the Seller.
a) Minor differences caused by the user’s computer setting – in particular monitor – cannot be the ground for filling complaint on purchased Product.
b) The seller undertakes to respond to a complaint submitted by the Customer within 14 days and if that is not possible, to notify the complainant within this period of the reasons for the delay and expected date of considering the complaint.
c) If the complaint is granted by the Seller, the Seller upon agreeing on the term with client, collects the goods in question on his own expense. Shipment of the goods at the expense of the seller may take place only if the complaint is accepted and only by the courier indicated and sent by the seller
d) Client is obliged to properly secure (packaging of the goods) for transportation in such a way that they are not subject to further damage. Courier may refuse to accept the parcel if he considers that the goods aren’t packed properly for transport
4. A prerequisite for considering a complaint remotely is providing a complete set of documentation, including:
a) A detailed description of damages, circumstances of their creation or noticing (e.g. upon receipt from the courier before, during or after assembly).
b) Shipping damage report drawn up with the courier on the date and time of delivery, if during its acceptance even the slightest damage of external packaging was recorded.
c) Scan or picture of proof of payment or giving its number.
d) A clear picture of the product in its entirety, after it has been unfolded or set up.
e) Clear picture of close-up on all damages, faulty elements or parts, causing the damages.
f) Client’s demands.
The set of documentation should be sent to reklamacje@standom.com.pl The process of considering the complaint will be launched after receiving all necessary documents. If they are missing, after the expiry of the deadline, the complaint process will be completed and the complaint itself will be rejected.
6. WITHDRAWAL FROM THE AGREEMENT
1. The Buyer, who is a Consumer within the meaning of the provisions of the Civil Code (Journal of Laws No. 16, item 93, as amended), has the right to withdraw from a contract concluded remotely, without giving a reason, within 14 days from the date of receipt of the goods.
2. For effective withdrawal from the agreement, mentioned in point 1 of this paragraph, it’s enough to submit a written declaration by the Buyer via e-mail or post, within the statutory term of 14 days from the moment of receiving the parcel. The template of the declaration includes Annex 1
3. The Buyer while withdrawing from the agreement is obliged to return the Product in the same condition along with the proof of purchase or its copy within 14 days from the moment of submitting the withdrawal.
4. The Seller guarantees the return of the Product price to the Buyer, no later than within 14 days to the bank account indicated by the Buyer or by postal order to the address indicated in the Order. The shipping cost of the returned Product is borne by the Seller, however, up to the amount corresponding to the cheapest shipping option available in the given offer. If the Buyer selects a more expensive means of transport, he will not receive the return of the difference between the selected mean of transport and the cheapest mean of transport.
5. The condition for accepting the product is its unchanged state and original packaging. i.e. the product must be wrapped with stretch and packed in the original carton in which it was purchased. Courier may refuse to accept the parcel if he considers that the goods aren’t packed properly for transport
7. PERSONAL DATA PROTECTION
1. The Buyer, by filling the registration form and setting up the account agrees to personal data processing by the Seller, according to the act of 29 August of 1997 on the protection of personal data (Journal of Laws 1997 No. 133 item 883 as amended).
2. Personal data is processed by the Seller only to provide services mentioned in section 1 (4) of the Terms and Conditions.
3. The Buyer’s personal data won’t be revealed to other people or institutions for marketing purposes.
4. The Buyer has access to personal data referring to him to verify, modify or remove them from Seller’s database.
8. COPYRIGHT PROTECTION
1. All photos of products placed on website and texts attributed to them are the property of Standom Sp. z o.o.
2. It is forbidden to copy pictures and other graphic material, reprint texts placed on the webiste and make them available on the Internet without written permission of Standom sp. z o. o.
3. It is also forbidden for external entities to download photos from the websitewww.standom.com.pl and use them for marketing and trade purposes.
4. The use of the above-mentioned materials without the written consent of Standom sp. z o. o. is against the law and may be the basis for instituting civil and criminal proceedings against those who commit such practices.
9. FINAL PROVISIONS
1. The Seller reserves the right to introduce restrictions on the use of the Webshop due to its technical service, maintenance or work on improving its functionality. At the same time, the Seller undertakes to make every effort to ensure that such restrictions and breaks take place at night and last as short as possible.
2. The Seller reserves the right to amend these Terms and Conditions. The changes will come into force at the time clearly indicated by the Seller, not earlier than 7 days from the date of their announcement. Orders placed before the entry into force of the changes referred to in the preceding sentence will be implemented on the terms applicable at the time of their submission.
3. Return of Products in the case of complaint proceedings or in relation to withdrawal from the agreement, sent on the cost of Seller or cash on delivery, won’t be accepted.
4. Any disputes between the parties will be settled amicably, however, if it’s impossible to settle the dispute in this way the jurisdiction of the Court will be determined in accordance with the provisions generally applicable in the Republic of Poland.
5. In matters not covered by these Regulations, the relevant provisions of Polish law shall apply, in particular the Act of April 23, 1964 – Civil Code (Journal of Laws No. 16, item 93, as amended), the Act of July 27, 2002 on special terms of consumer sales and amending the Civil Code (Journal of Laws No. 141, item 1176, as amended) and the Act of March 2, 2000 on the protection of certain consumer rights and liability for damage caused by a dangerous product (Journal of Laws No. 22, item 271, as amended).
6. Terms and conditions are valid from 2 September 2014.
COOKIES POLICY
I. DEFINITIONS
1. Administrator – Standom Sp. z o. o. st. M.Reja 16a, 55-114 Wrocław, Polish tax identification number NIP: 898-19-86-452, National Business Registry Number REGON 930242080
2. Cookies – IT data, small text files, saved by websites that you visit and stored on devices through which you use the Administrator’s website.
3. Device – an electronic device through which you gain access to the Administrator’s website.
4. User – the entity to whom services may be provided electronically, or with whom an Agreement for the provision of electronic services may be concluded, in accordance with the Terms and Conditions and legal provisions.
II. USE OF COOKIES
1. The administrator uses cookies via the website.
2. The information collected on the basis of cookies is used for the purpose of proper optimisation of the website, as well as for statistical and advertising purposes.
3. Cookies record the activity of the website user, recognising the device, thanks to which the website is displayed in a manner optimised to the individual preferences of the user.
4. The solutions used on the website are safe for users’ devices using the administrator’s website. It is not possible for dangerous or malicious software to enter users’ devices.
1. The administrator uses two types of cookies:
a) Session cookies: files stored on the User’s Device and remain there until the end of the session of the browser. The stored information is then deleted from the device. The session cookies mechanism does not allow for downloading any personal or confidential data from the user’s device.
b) Permanent cookies: they are stored on the User’s Device and remain there until they are deleted. Ending a browser session or turning the device off does not delete them from the User’s device. The permanent cookies mechanism does not allow for downloading any personal or confidential data from the user’s device.
III. WAYS TO DETERMINE THE CONDITIONS OF STORAGE OR ACCESSING COOKIES
1. Users can restrict or turn off the access of cookie files to their devices. In such cases, using the Service will still be possible with the exception of functions that require Cookies.
2. The User may independently and at any time change the Cookie settings, specifying the conditions for their storage and access to the User’s Device via Cookies. Changes to settings mentioned in the previous sentence can be done by the User via browser settings or service configuration. In particular, these settings can be changed in such a way as to block the automatic handling of cookies in the web browser settings or to inform them whenever cookies are placed on the user’s device. Details on the possibilities and methods of managing cookie files are available in the software settings of the web browser.
3. The User can delete Cookies at any time using the functions available in the used browser.
4. Please be informed that limiting the use of cookies can cause changes in the functions available on the website.
Privacy policy of webshopwww.standom.com.pl and standom.pl
I. GENERAL PROVISIONS
1. respect for privacy
We are aware that each person has the right to privacy, which we’re obliged to respect. We take special care that confidential, personal information about the users of our webshop doesn’t fall into the wrong hands or is not used in a way inconsistent with their expectations. We strive to ensure that collected data are processed in accordance with law; collected for specific, lawful purposes and not subjected to further processing incompatible with these purposes; factually correct and adequate to the purposes for which they are processed and stored in a form allowing for identification of people to which they refer, no longer than it’s necessary to achieve the purpose of processing.
Please be advised that all gathered data are collected only after the User’s permission is granted through the forms placed on the website.
Below you will find information regarding cookies and personal data and the purpose for which they are used on www.standom.com.pl and www.standom.pl . There are also answers to the most common questions regarding personal data processing and the usage of cookies. If you don’t find the information which you are looking for, contact with us by post using this address:
Standom Sp. z o.o., ul. Mikołaja Reja 16a, 50-354 Wrocław, or via e-mail: sekretariat@standom.com.pl
2. Data Collector:
The data collector is Standom Sp. z o.o., ul. Mikołaja Reja 16a, 50-354 Wrocław, entered into the Register of Entrepreneurs of the National Court Register kept by the District Court for Wrocław Fabryczna in Wrocław, IV Commercial Division of the National Court Register under the number KRS 0000091506, National Business Registry Number REGON 930242080, Polish tax identification number NIP 8981986452, hereinafter referred to as the Administrator.
The data may be transferred to our partners, more in point V.
3 Definition.
Cookies – means IT data, in particular small text files, sent by the server and saved on User’s device, which the User uses to visit the website, specific information regarding cookies,
website – means website under which the Administrator runs webshop operating on standom.com.pl and standom.pl domains
device – means an electronic device through which the User gains access to the website pages (e.g. computer, telephone, tablet).
User – the entity to whom services may be provided electronically, or with whom an Agreement for the provision of electronic services may be concluded, in accordance with the Terms and Conditions and legal provisions.
direct marketing – sending data to the entity using available traditional communication means and using electronic means, including sending via e-mail any advertising materials, offers and information in order to evoke a specific reaction of the data entity, in particular, to encourage purchasing specific items, services and also to promote certain attitudes, behaviours or image of specific entities.
II. THE RIGHT TO CONTROL, ACCESS, AND MODIFY PERSONAL DATA
1. Personal data of people visiting www.standom.pl or standom.com.pl, namely the Users (yours) are processed only for the purpose and in the scope in which they were shared by you. Personal data that you provide voluntarily are gathered only in the scope necessary to contact, for trade and marketing purposes by sending newsletters.
2. The basis for the processing of User’s personal data is the necessity to undertake sales agreement to which the user is a party or take up on his request activities before its conclusions or undertaking of the agreement for the provisions of electronic services. And in the case of data processing for direct marketing of own products or Administrator’s services, the basis for such processing is:
prior consent of the User – opt-in,
Opt-in
Voluntary and informed consent of the subscriber to subscribe to the list of e-mail subscribers, or other type of contact (e.g. via SMS); opt-in is the basis of the so-called permission marketing,
3. Each user has the right of accessing to the content of personal data and the right to request completion, updating, portability, restriction of processing, rectification of personal data, temporary or permanent suspension of its processing or its erasure if it is incomplete, outdated, untrue or has been collected in violation of the law or is no longer necessary to achieve the purpose for which it was collected. And also object to the processing of his data, in cases indicated by law.
4. Should the User give their consent to data processing for the purposes of direct marketing of the Administrator’s own products or services the consent may be withdrawn at any time.
5. Providing data is voluntary, however, not giving some information will make it impossible for us to react, e.g.: lack of contact data will prevent us from answering inquiries submitted via the contact form.
6. In order to undertake the rights referred to in p. 3 and 4, the User should report this fact in writing to the registered office of Standom Sp. z o.o. to the address:
st. M. Reja 16a, 50-354 Wrocław or via the contact form.
III. What personal data do we collect and why do we collect it?
1. We collect information voluntarily provided by you. The use of gathered data is limited to a minimum.
2. On our website, your personal data is used only for the purposes for which you shared them and they don’t go beyond the purposes indicated in point II, and are collected in the following tabs:
Contact form: name, surname, phone, address of delivery/collection, e-mail, message content and date and time of correspondence, e-mail along with content is sent to a mailbox zamowienia@standom.com.pl; reklamacje@standom.com.pl
in order to reply to your message sent via the contact form,
IV. DELIVERING SECURITY
At every stage of collecting data we try to ensure confidentiality and security. This includes limited access to information about you only for Standom Sp. z o.o. employees, external companies providing IT services to our website or companies administrating our website, courier companies, transport companies, postal companies delivering or collecting ordered/returned goods. We use measures aimed at providing the best possible protection of data against unauthorised access or improper usage by unauthorised persons. We try to modernise security along with the development of technology, changing needs and available protections. We regularly check the compliance of our activities with proper legal regulations and privacy policy.
Every person having access to the data given by you is obliged to follow GDPR Regulation of the European Parliament and of the Council of Europe (EU) of April 27, 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC
With each external company which has access to your data, if that’s compulsory, we enter into personal data processing agreements in accordance with which they are obliged to provide confidentiality to your data. In a situation where the usage of your data is not justified by the purpose resulting from law regulations, we’ll ask you to confirm the sharing of your data to specific entities. What is more, our IT systems have the measures required by the regulation of the Ministry of the Interior and Administration of 2004 to prevent unauthorised access.
V. SHARING PERSONAL DATA WITH OTHER ENTITIES
1. Information that we have about Users, we share with external entities which services we use and which need the data to properly fulfil our obligation. We also transfer your data to external entities which help us in provision of efficient functioning of website and to companies which deliver or collect your goods. We’ve currently entrusted personal data to companies:
(in the field of website administration, IT support, and hosting),
KAMAC
TOP POSITION
PR MANAGEMENT
.NET
KEI.PL
(within the scope necessary for support and website development),
For companies providing IT maintenance of IT services
SIETOM serwis drukarek
JWT Usługi Doradcze
(in the field of transport, postal and courier services):
DPD
GEIS
Swirl-S
POCZTA POLSKA
2. In addition, the information which you entrusted us may be shared with law enforcement and state institutions. This obligation results from legal standards according to which, we may be obliged to share personal data or when the sharing of the data is necessary to apply a legal procedure, respond to a claim or take up legal actions or secure customer rights as well as public interest.
3. Data other than personal data may be shared with third parties in a collective form, characterising a given group (analytical statements, e.g. page visits).
VI. TIME OF PROCESSING CONFIDENTIAL INFORMATION
The information which you shared about yourself we use only for some period, which is necessary from our perspective in the field of:
answer to the question asked in the contact form,
as well as undertaking of legal requirements to which we are obliged, e.g. regarding complaints
After this period, your personal data will be removed from all of our systems/carriers on which they were recorded.
VII. BASIS FOR DATA PROCESSING
Our principle is to comply with applicable legal regulations regarding privacy and personal data protection. This commitment reflects the importance which we attribute to obtaining and maintaining the relationship with the User.
Personal data shared by the Users are being processed in accordance with the provisions of the Regulation of the European Parliament and of the Council 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing of Directive 95/46/EC (General Data Protection Regulation)
VIII. COOKIES
1. Our website may use cookies. These cookies do not include or collect any personal data. Cookies allow us to create analysis and audience audit and in particular for the creation of anonymous statistics which help to understand in what way the Users of the service use website which helps to improve their content and structure.
2. We use two types of cookies:
“Session” cookies: those are temporary files which are stored on the User’s end device until leaving the website or switching off the software, session cookies don’t download any personal data nor any confidential information,
“persistent” cookies” are stored on your end device and they stay there until they are delated, browser session is finished switching the currently used device doesn’t erase them, “persistent” cookies don’t download any personal data or any confidential information,
“essential” cookies: i.e. enabling the use of the service, e.g. for services that require authentication,
cookies used for providing safety, e.g. used to detect abuse.
3. We need cookies to optimise the usage of website and adjust the content to your preferences. And also to recognise your device and its location and properly display website.
4. In the future, cookies may be used by our partners dealing with advertising, analytical studies and the delivery if multimedia applications.
5. Our website doesn’t link with external websites. We only connect with Google Analytics for the purposes of statistics, but this does not require the processing of your personal data.
6. Cookies work until they are removed from the disk or blocked in the browser.
7. In accordance with the amended act of 16 November 2012 of the Telecommunications Law, the settings of your browser that enable saving cookies are equivalent to your acceptance.
8. You can change the settings at any moment. You can do it in your browser. You can enable or disable the acceptance of cookies or be informed each time that the website wants to save cookies on your end device. The exact configuration depends on the web browser you are using. Be careful, sometimes disabling all cookies may hinder the operation of the website.
9. Description of how to configure cookies on exemplary websites:
in browser Internet Explorer,
in browser Mozilla Firefox,
in browser Chrome,
in browser Opera,
in browser Safari.
IX. ADDITIONAL QUESTIONS
1. People who have some questions regarding their data are asked to send a message using a contact form.
2. We reserve the right to make changes in the Privacy Policy. Users are bound by the current Privacy Policy.
3. If you have any questions regarding the provision of personal data safety, here you have direct contact to information safety administrator:
E-mail: sekretariat@standom.com.pl or by post:
Standom Sp. z o.o., ul. Mikołaja Reja 16a, 50-354 Wrocław